Frequently asked questions

How do I place an order?

Choose a product, add it to the basket, and open checkout. Enter the delivery details, choose delivery and payment, then confirm the order. We email you a confirmation.

Do I need an account?

No. You can check out as a guest. An account is useful if you want to see your order history later in My Account.

Which delivery and payment methods are available?

The methods and fees available to you are shown at checkout. The terms are on Delivery and payment.

Can I return an item?

Yes. A consumer can withdraw from a purchase within 14 days, unless the law provides an exception. The steps are on Returns.

How do I contact you?

Use the contact form and include the order number if the question is about a specific order.