Terms of use

Alauda SIA, 40203572258, Raunas iela 13-601, Cēsis, Latvia—hereinafter referred to as the "online store"—provides the content available on the website alaudapratum.com and supplies goods/services in accordance with the Terms of Use set out below.

General rules

If a consumer purchases goods or services via a website, such an agreement is considered a "distance contract" and is subject to the legal provisions of the Republic of Latvia governing distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia and the Cabinet of Ministers Regulations "Regulations Regarding Distance Contracts."

A distance contract for the purchase of a product is considered concluded at the moment the product is paid for.

Making Purchases

The prices and specifications of products sold in the online store are displayed next to the items.

To place an order, add the desired products to your shopping cart. Fill in all the required fields and select your preferred delivery method. The total cost of the order, including delivery, will then be shown on the screen. Complete the payment to finalize your order.

Payment terms

The currency for transactions on the website is the euro. Purchases can be paid for using the following payment methods:

  • Provided by the payment platform makecommerce.lv (Maksekeskus AS):

    • Latvian online banking payments: Swedbank, SEB, Citadele, and Luminor
    • Estonian online banking payments: Swedbank, SEB, and Luminor
    • Lithuanian online banking payments: Swedbank, SEB, and Luminor
    • Finnish online banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, and Säästopankki

  • Provided by the payment platform stripe.com (Stripe, LLC):

    • Visa/Mastercard card payments
    • PayPal, Google Pay, Apple Pay

Note: When using the online banking payment method, please confirm your order and, after completing the payment on your bank's website, click the “Return to merchant” button.

Personal data required for processing payments is transferred to the licensed payment institution Maksekeskus AS.

The agreement enters into force upon the successful receipt of payment into the online store's bank account. If, for any reason, it is not possible to fulfill an order, the Buyer will be notified, and the amount paid will be refunded as soon as possible—no later than 14 days after the notification is received.

Delivery

Goods are delivered to EEA countries, Canada, and the USA. Purchased items are delivered via Omniva parcel lockers, Venipak parcel lockers, and courier services. The Buyer is responsible for all duties and taxes payable upon receipt of the shipment at the destination. Delivery costs are displayed prior to order confirmation.

Order preparation time

Items shown as available are dispatched (handed over to the courier) within 1–2 business days. Additional quantities can be prepared to order within 2–5 business days.

Courier delivery time

  • In Latvia – 2–4 business days
  • In Lithuania and Estonia – 3–5 business days
  • In Europe – 5–9 business days
  • Elsewhere in the world – 10–30 business days

In exceptional cases, delivery may take up to 45 calendar days (for example, if a parcel travels through several US states).

Right of withdrawal

In accordance with Article 16(d) and (e) of the EU Consumer Rights Directive (2011/83/EU), the 14-day withdrawal period and the right to return goods do not apply to items that are liable to deteriorate rapidly, or to items that cannot be returned for reasons of health protection or hygiene.

All products sold in this store are edible. As a registered food production business, we are legally obligated—under EU Regulation (EC) No 178/2002 (General Food Law)—to ensure strict traceability and food safety standards throughout our entire supply chain. Once a food product—including our teas, dried citrus fruits, and other edible dried plant-based products—is delivered to the buyer, the chain of food safety control is legally broken.

Because we cannot verify storage conditions, potential exposure to allergens, or adherence to hygiene standards outside of our own premises, we do not accept the return of any food products in cases where the buyer has simply "changed their mind"—regardless of whether the packaging has been opened or remains sealed. This policy is in place for the purpose of protecting public health.

Returning damaged or unsuitable goods

If you receive damaged or incorrect items, please take a photo of the item and send it to our customer support email at [email protected] within 30 days, including your order number.

Processing of the Buyer's Personal Data

The online store processes only the personal data entered by the buyer when placing an order, such as first name, surname, email address, etc.

The online store shares personal data with transport service provider(s) to facilitate the delivery of goods.

If you have explicitly consented to receive our marketing communications—including newsletters—we may occasionally contact you with information regarding our services and latest offers. For this purpose, we may process the email address you provided when signing up for marketing communications. Buyers may opt out of receiving marketing communications by notifying us via email at [email protected].

Dispute resolution procedure

In matters not addressed in these terms and conditions, the Buyer and the Seller agree to comply with the regulatory enactments in force in the Republic of Latvia.

The Parties shall resolve any disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If a dispute cannot be resolved through negotiations or correspondence, the Parties shall settle it in a court of the Republic of Latvia, in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.

The Buyer also has the right to seek recourse through European Union dispute resolution bodies..