Returns
If an item is not what you expected, you can use your right of withdrawal or agree a return under these terms.
Right of withdrawal
A consumer may withdraw from a distance contract within 14 days without giving a reason. The period starts on the day you, or a third party other than the carrier and indicated by you, receive the goods.
How to request a return
- Send a request through the contact form, including the order number and the items you want to return.
- Send the goods back using the instructions we send you. Until then, keep the item unused, with its original packaging and contents, as far as needed to check the nature, characteristics, and functioning of the goods.
- You cover the direct cost of returning the goods, unless we have told you otherwise.
- We refund you after we receive and check the goods, and no later than 14 days after we are informed of your withdrawal. We use the same payment method you used for the purchase, unless we have expressly agreed otherwise.
Exceptions
The right of withdrawal does not apply where the law excludes it. Examples include goods made to the consumer's specifications or clearly personalised, and sealed goods which are not suitable for return for health or hygiene reasons if the seal has been removed after delivery.